Shipping policy

Effective Date: June 23, 2026

     

1. Introduction

   

At MOTOR SPORT MATRIX, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on https://motorsportmatrix.com/.

        
  • Service name Standard Shipping     
  • Price Calculated at checkout     
  • Delivery time 5-8 business days   
  • Destination United States    
  • Coverage All products unless a product page says otherwise  
       

2. Shipping Destinations

   

Where we ship

   
  • We currently ship to: United States     
  • We do not ship to P.O. boxes that cannot accept carrier delivery
   

Future expansion

   

We plan to add more regions. When we do, this page will be updated.

       

3. Shipping Costs

   
  • Domestic Shipping Calculated at checkout 
   

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

       

4. Order Handling and Delivery Time

   

Orders are processed within 1-3 business days. Orders placed after 2:00 PM EST are processed the next business day. Business days are Monday through Friday excluding holidays.

Standard domestic delivery is estimated at 5-8 business days, measured from the time you place your order. This total includes our handling time and the carrier's transit time.   

If an item needs extra time, the product page will show a note. That note will override the general timing above.

    

5. Shipping Methods and Carriers

   

Orders ship via trusted carriers based on destination and package size. Domestic shipments are handled by USPS, UPS, FedEx. 

   

Shipment tracking

   

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

   

Insurance

   

Shipments are insured against loss or damage. Contact us if there is an issue.

       

6. Order Tracking

   

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

       

7. Delivery Issues

   

Delayed or lost packages

   

If your delivery exceeds the 5-8 business days window, email us at support@motorsportmatrix.com or call 1-812-632-2801.

   

Marked delivered but not received

   
  • Confirm your shipping address     
  • Check with neighbors or building management
  • Contact us so we can assist with a trace
   

Damaged packages

    
  • Photograph the packaging and the item     
  • Contact us within 7 days at support@motorsportmatrix.com
   

We will arrange a replacement or refund as appropriate.

       

8. Missing Items

   

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

       

9. Returns and Refunds

   

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

   
  • Return shipping Customer pays return shipping unless the item is defective or not as described
  • Refund timing Refunds are processed within 14 days after we receive the return to the original payment method  
       

10. Address Accuracy

   

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

   

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

   

11. Contact   

   

Phone 1-812-632-2801  

Email: support@motorsportmatrix.com

Service hours Monday to Friday, 9 AM - 5 PM EST

12. Changes to This Policy

   

We may update this Shipping Policy. Changes take effect when posted on this page.

 

 

Thank you for shopping with MOTOR SPORT MATRIX.